NZ Delivery
This Shipping Policy outlines how orders are processed, delivered and managed. Please read it carefully before placing an order.
To ensure you always pay a fair price for delivery you will be presented with exact shipping rates in the checkout, based upon the items you order and your delivery address. All packages are sent out of Wellington, New Zealand.
Please allow up to 7 working days for your package to arrive before contacting us. Although we strive to have them arrive in 1-3 working days with rural, public holidays, weekends, or unforeseen circumstances, this can take longer, depending on the shipping option, location and payment option you chose. We strive to complete all orders received as soon as possible.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
We ship throughout New Zealand and Australia using reputable courier services.
Shipping Rates & Estimates
Shipping costs are calculated and displayed at checkout, unless otherwise stated.
New Zealand
- New Zealand Nation Wide - $12.99
- Free NZ Shipping On All Orders $250+
International Delivery
- Australian Flat Rate - $39.99
Unfortunately we only ship internationally to Australia at this time. Please contact us at info@remlite.nz if you have any questions or would like a quote.
P.O. Boxes
We are currently unable to ship to P.O. Boxes. If a P.O. Box address is given by mistake we will contact you and this may cause a delay with the delivery of your package.
Damaged, Lost or Missing Orders
If your order arrives damaged, incorrect, or is missing items, please contact us within 48 hours of delivery at info@remlite.nz with:
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Your order number
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Clear photos of the item and packaging
We will review each case individually and work towards a fair resolution in line with New Zealand Consumer Guarantees Act obligations.
Returns, Refunds & Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@remlite.nz. Please note that returns will need to be sent to our Wellington address. Unfortunately we do not offer free returns.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@remlite.nz.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@remlite.nz.
Please note: orders containing personalised or customised items may require additional processing time. Any extended timeframes will be clearly communicated at checkout or in your order confirmation.
Contact Us
If you have any questions about shipping, delivery, or your order, please contact:
info@remlite.nz